Mockbox support
Tell us what you were doing, which device and iOS or iPadOS version you use, and what happened. Never send your Stash API key, Apple Account password, or payment credentials.
You can also email support@coldter.com. For a purchase issue, include the product name and the approximate purchase date; Apple handles payment credentials and refunds.
Before you send a request
- For a previous purchase, open Mockbox Settings and choose Restore purchases.
- For device media, review Photo Library access in iOS Settings and try importing again.
- For a private Stash library, confirm the iPhone or iPad and Stash server are on the same local network.